At dublhawl we understand that shit happens. You might shut your rod in a tailgate, or leave it in the bottom of a frozen jet boat for 3 seasons. No big deal. We will repair your custom fly rod back to original specs, no questions asked. How do we do this? We utilize rod blank manufacturers that stand by their products and the custom builder. They warranty their blanks, and we work with them to ensure your custom components are retained.
To use your No-Fault Warranty, simply send the entire rod to our address in Rockwall, TX. We will fit a new section to your individual rod, and transfer custom components to the new section. Once it arrives, we will work with the original blank manufacturer to fit a new section as needed, and inspect or repair any additional damage.
SEND YOUR DUBLHAWL ROD IN NEED OF REPAIR TO:
831 HUNTERS GLEN
ROCKWALL, TX 75032
We recommend using a shipping carrier that provides tracking information in case of a problem. Make sure to include a note with your return shipping/contact information. Failure to include the proper return shipping information may result in additional fees. Your repaired rod will be shipped back to you usually within 2 weeks.
* It is not advised to send personal rod tubes, rod/reel carriers or any other personal items with your rod. We are not liable for the safe return of those items. Please ship your rods in a standard cardboard tube/triangular box available from any shipping location.
** Our preferred incoming carriers are UPS and FedEx and we strongly recommend that all warranty repairs are shipped with a “signature required” delivery option. If UPS and FedEx are not available and you must ship with USPS, we suggest that you use their Priority Express shipping service.